Family Support Services

We work with families who are in or facing crisis and who need help to overcome multiple, complex issues by offering practical help and emotional support.

The focus of the Family Support Worker’s role is to provide support to service users, empowering them to address short and long term challenges, reducing problems and risks and in some cases, helping to make sure that children can remain with their family.

We offer: home visits, welfare checks and supervised contacts.

The challenges faced by the service users supported by Brokenridge relate to:

  • anti-social behaviour and criminal activity; including a parent in prison;
  • behaviour and social interaction;
  • bereavement and caring responsibilities;
  • drug and alcohol addiction;
  • bullying;
  • domestic violence and abuse;
  • finance and debt;
  • education and learning;
  • housing and homelessness;
  • language barriers;
  • marital discord, separation and divorce, including care orders;
  • parenting skills;
  • physical and mental health issues, disabilities and learning difficulties.

Family support service cover the following areas:

  • doing an initial assessment of families’ needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating;
  • undertaking regular caseload review meetings with individuals and families during home and community visits to ensure they are fully supported to progress and achieve desired outcomes;
  • adhering to professional practice standards and legislations, including confidentiality, safeguarding, equality, diversity and inclusion policies;
  • working with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made;
  • ensuring that you are up-to-date on your knowledge of local service provision for appropriate signposting and referrals;
  • helping children with learning and development;
  • assessing parenting skills and helping people to build physical and emotional caring abilities through a range of practical activities;
  • enhancing parents’ understanding of different education and play strategies;
  • maintaining accurate and up-to-date administration and caseload records, including reports of all interactions;
  • providing practical home management and budgeting advice to parents;
  • coaching, mentoring and motivating families to understand the benefits of relevant activities;
  • staying with a family during a crisis situation, such as a parent being in hospital.